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Questions & Answers

1. How can I place an order?

We accept all major credit cards, money orders, cashier checks & limited purchase orders (school and government agencies only).

Order Online

Order By Phone

(888) 455-6834 (Open Monday - Friday, 8am - 5pm)


2. How soon do you ship?

Orders usually ship the same day or the next business day.


3. Do you ship overseas?

No. We ship throughout the U.S. and Canada. Due to custom charges, Canada residents must call their orders in.


4. Do you offer free shipping?

Yes. Free shipping is offered on some of our specials and available to the lower 48 states. Free shipping is also available on some bulk orders. Contact us for details. 


5. When will I receive my order?

We ship via UPS. See the map below to determine ground shipping time. You have the option of selecting faster shipping time such as 3 day select and next day air. Sundays and Holidays should be added to the number of transit days listed below.


6. How many snow cones will 1 pint, 1 quart and 1 gallon of snow cone syrup make?


This Table Is Based On 1½ Ounce Of Syrup Per 6 Ounce Cup Of Ice

Size Of Syrup Bottles

Number Of Snow Cones

4 ounces


1 pint


1 quart


1 gallon




7. What is the shelf life of the syrups and concentrate?

Our syrups have a 6 month shelf life. Our flavor concentrate has a 2 year shelf life.


8. How can I make snow cone syrup using concentrate?

1. Shake the concentrate well before using. 
2. Measure and pour the concentrate into the mixing container.
3. Use 1 oz. of concentrate to make 1 quart or 4 oz. to make 1 gallon.  
4. Fill the container with simple syrup.
5. Cap the container and shake well.

Also follow these easy instructions from Ralphs Snoballs:



9. How can I make simple syrup and preserve it?

How To Use Snow Cone Syrup Preservatives



Citric Acid

Sodium Benzoate


2 Quarts

5 Pounds

¼ Ounce

1 Ounce

1 Gallon

3 Gallons

25 Pounds

1¼ Ounce

5 Ounces

5 Gallons

6 Gallons

50 Pounds

2½ Ounces

10 Ounces

10 Gallons


 Add ¼ ounce of citric acid per gallon of syrup in the mixing container and stir well.

 Add 1¼ ounce of sodium benzoate per gallon of syrup in the mixing container and stir well.
 Important!  Stir in the citric acid and the sodium benzoate separately to avoid crystallization.


10. What is the nutritional value of your syrups?




11. Here are the 25 most popular snow cone and shaved ice flavors:

Top 10 Snow Cone Flavors
Flavor Description Color
Red Cherry Red Cherry tastes like maraschino cherries. Red
strawberry Tastes like the strawberry fruit. Red
Green Apple Sweet and tart green apple taste Green
Tiger's Blood A delicious blend of fruit flavors. Red
Blue Raspberry  Tastes like the blue raspberry fruit. Blue
Banana  Banana tastes like a soft melt-in-your-mouth banana popsicle. Yellow
Pina Colada  Tastes like a pina colada bar drink. Clear
Blue Bubblegum  Blue Bubblegum tastes and smells like real bubblegum. Blue
Watermelon  Tastes like the watermelon fruit. Red
Lemon Lime  Has sweet and tangy lemon lime taste.  Green
15 Flavors That Rotate On and Off The Top 10 List
Flavor Description Color
Bahama Mama Bahama Mama Tastes like the fruity flavored Bahama mama bar drink. Orange
Blueberry  Blueberry tastes like a plump ripe blueberry fruit. Blue
Coconut  Coconut tastes like the tropical coconut. Clear
Grape  Tastes like a purple grapes. Purple
Ice Cream  Tastes like vanilla ice cream. Yellow 
Mango  Tastes like the mango fruit. Orange
Passion Fruit  Tastes like the passion flower fruit. Orange
Peach  Tastes like peach flavored candy. Orange
Pineapple  Tastes like a sweet pineapple. Yellow
Red Cotton Candy  Tastes like the red cotton candy you buy at the fair. Red
Red Hawaiian  Has a tropical punch taste. Red
Root Beer  Tastes like the root beer soda. Brown
Strawberry Cheesecake  Has a cheesy strawberry taste. Red
Tropical Medley  A unique and tasty blend of tropical fruits. Red
Tutti Fruitti  A popular blend of fruit flavors. Red


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